ORDERS & PAYMENTS

1. Is it safe to shop at ArkawStreets?
Yes. ArkawStreets uses secure checkout technology and works with trusted, PCI-compliant payment processors. Your payment details are encrypted and never stored on our servers.

2. What payment methods do you accept?
We accept major international payment methods available at checkout, including credit and debit cards and other secure payment options depending on your location.

3. Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order number and purchase details. If you do not see it, please check your spam or promotions folder.

SHIPPING & DELIVERY

4. Where do you ship to?
We ship worldwide. Delivery times and costs vary depending on your location and the shipping method selected at checkout.

5. Are taxes and duties included?
For United States, Canada, United Kingdom, and European Union orders, all taxes and duties are included in the final price — no hidden fees.

For other international destinations, customs duties or local taxes may apply and are the responsibility of the recipient.

6. How long does shipping take?
Estimated delivery times after dispatch:

• US & Canada (Standard): 7–15 business days

• US Express: 3–5 business days

• UK & EU: 7–14 business days

• Worldwide: 15–25 days (orders usually arrive sooner)

Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays.

7. When will my order be shipped?
Orders are processed Monday to Friday (excluding public holidays) between 7:00 AM and 2:00 PM PST. Most orders ship within 1–2 business days.

8. Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

CHANGES, CANCELLATIONS & ADDRESS ISSUES

9. Can I change or cancel my order?
If your order has not yet been processed or shipped, contact us as soon as possible. Once an order is dispatched, we are unable to make changes or cancellations.

10. What if I entered the wrong shipping address?
Please contact us immediately. If the order has already shipped, we cannot guarantee address changes. Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.

RETURNS & EXCHANGES

11. What is your return policy?
You may request a change-of-mind return within 30 days of receiving your order for exchange or store credit, provided the item meets our return conditions.

12. Which items cannot be returned?
For hygiene and sale reasons, the following items are non-returnable:

• Face masks

• Underwear, bodysuits, and intimate apparel

• Swimwear

• Earrings

• Gift cards

• Items marked as Final Sale

13. Do you offer refunds?
Refunds are available only where applicable and are issued to the original payment method. Shipping fees are non-refundable unless required by law.

14. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is confirmed as faulty or incorrect.

PRODUCTS & SIZING

15. How do I choose the correct size?
We recommend checking the size chart available on each product page. If you are between sizes or unsure, feel free to contact our support team for guidance.

16. Are your products authentic?
Yes. All products sold by ArkawStreets are authentic and sourced through trusted suppliers and partners.

PROMOTIONS & DISCOUNTS

17. Can I use more than one discount code?
Unless stated otherwise, only one promotional code can be applied per order.

18. What happens if I forget to apply a discount code?
Discount codes must be applied at checkout. Once an order is placed, codes cannot be added retroactively.

INTERNATIONAL & CUSTOMS

19. Will my international order be delayed by customs?
International orders may be inspected by customs authorities, which can cause delays beyond our control. We recommend monitoring tracking updates closely.

20. Do you mark packages as gifts?
No. We do not mark packages as “gifts” or “samples”.

CUSTOMER SUPPORT

21. How can I contact customer support?
You can reach us via:

💬 Live Chat (available on our website)
📧 Email: contact@arkawstreets.com

22. What are your support hours?
Pacific Standard Time (PST):
Monday – Friday: 9:00 AM – 6:00 PM

LEGAL & PRIVACY

23. How is my personal data handled?
Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

24. Where can I find your legal information?
Our Privacy Policy, Terms of Use, Shipping Policy, Returns Policy, and Legal Notice are available on our website footer.

25. Do you comply with consumer protection laws?
Yes. ArkawStreets operates in accordance with applicable consumer protection, e-commerce, and data protection regulations in the regions we serve.