Terms of Use

1) INTRODUCTION

ArkawStreets (“ArkawStreets,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or make a purchase through our website and related services (collectively, the “Website” or “Services”).

By using our Website, you agree to the practices described in this Privacy Policy.

2) WHAT INFORMATION DO WE COLLECT?

We may collect information in the following ways:

A) Information you provide directly

When you register, place an order, contact support, or subscribe to marketing communications, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order details (items purchased, size, quantity, price, shipping method)

  • Communications with us (messages sent to support)

Payment information:
We do not store full payment card details on our servers. Payment data is processed by secure third-party payment processors. Depending on your payment method, we may receive limited information such as the last four digits of a card, payment status, and transaction reference.

B) Information collected automatically (device & usage data)

When you access the Website, we may automatically collect:

  • IP address

  • Device identifiers

  • Browser type and settings

  • Operating system

  • Pages visited, products viewed, and time spent

  • Referring/exit pages

  • Date/time of access

  • Basic interaction and performance data (e.g., site errors)

This information helps us improve Website functionality, prevent fraud, and measure marketing performance.

3) WHAT DO WE USE YOUR INFORMATION FOR?

We use your information to:

A) Process transactions and deliver orders

  • Confirm and fulfill orders

  • Process payments (via secure payment processors)

  • Arrange shipping and delivery through carriers and fulfillment partners

  • Provide order updates, invoices, and customer support

  • Prevent fraud and unauthorized transactions

B) Customer service and communications

  • Respond to inquiries

  • Provide assistance regarding orders, returns, exchanges, and refunds

  • Send important service messages (e.g., policy updates, security notices)

C) Marketing (only when permitted)

  • Send newsletters and promotions (you can unsubscribe anytime)

  • Personalize offers and shopping experience

  • Run advertising/remarketing campaigns based on browsing behavior where permitted by law

D) Website analytics and improvements

  • Understand how users navigate our Website

  • Diagnose technical problems

  • Improve product pages, checkout experience, and performance

4) DO WE SELL YOUR PERSONAL INFORMATION?

No. ArkawStreets does not sell your personal information.

We may share limited information with trusted providers strictly to operate our business and deliver Services (see Section 6).

5) HOW DO WE PROTECT YOUR INFORMATION?

We implement administrative, technical, and physical safeguards designed to protect personal information, including:

  • Secure server and access controls

  • Encryption in transit where applicable (e.g., SSL/TLS)

  • Payment processing handled by PCI-compliant payment providers

  • Restricted access to personal data by authorized personnel only

Important note: No system is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

6) DO WE DISCLOSE INFORMATION TO OUTSIDE PARTIES?

We may share personal information only as necessary for business operations, including:

A) Service providers (trusted third parties)

  • Payment processors

  • Shipping carriers and logistics partners

  • Order fulfillment/warehousing partners

  • Customer support tools

  • Email/SMS communication platforms

  • Analytics and advertising providers

These partners may use personal information only to perform services for ArkawStreets and must maintain confidentiality and security.

B) Legal compliance and protection

We may disclose information to:

  • Comply with laws or legal processes

  • Enforce our policies

  • Protect rights, property, security, or safety

  • Prevent fraud or security issues

C) Business transfers

If ArkawStreets is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as permitted by law.

7) COOKIES AND SIMILAR TECHNOLOGIES

A) Do we use cookies?

Yes. We use cookies to:

  • Keep items in your cart

  • Maintain session and security

  • Remember preferences

  • Measure performance and traffic

  • Support marketing and remarketing (where permitted)

B) Managing cookies

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

8) GOOGLE ANALYTICS & ADVERTISING / REMARKETING

We may use Google Analytics and advertising tools to analyze traffic and display relevant ads. Third-party vendors may use cookies to serve ads based on prior visits.

You can manage ad preferences through your Google Ads settings or browser controls.

9) EMAIL MARKETING AND SMS / TEXT NOTIFICATIONS

A) Email

We may send transactional and marketing emails. You can unsubscribe from marketing emails at any time.

B) SMS / Text Marketing

If you opt in, we may send order notifications and marketing messages. You can opt out by replying STOP. Carrier rates may apply.

10) DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide Services

  • Maintain legal and accounting records

  • Resolve disputes

  • Comply with legal obligations

Data is deleted, anonymized, or securely disposed of when no longer needed.

11) CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13. If you believe this has occurred, please contact us.

12) INTERNATIONAL USERS

Your information may be transferred and processed in countries with different data protection laws. We take reasonable steps to protect your data in accordance with this Policy.

13) YOUR RIGHTS AND CHOICES

Depending on your location, you may request access, correction, deletion, or object to certain processing of your personal data.

Requests can be made using the contact details below.

14) CHANGES TO THIS PRIVACY POLICY

We may update this Policy periodically. Changes will be posted with an updated revision date.

15) CONTACTING US

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

📧 Email: contact@arkawstreets.com
📍 Business Address: Rua Francisco Antonio Meira N:345, Cep: 08180-270 São Paulo – SP, Brazil