Shipping & Delivery Policy

ALL TAXES INCLUDED – NO HIDDEN FEES

For customers located in the United States, Canada, United Kingdom, and European Union, all applicable taxes and duties are included in the final price shown at checkout.

There are no hidden fees or additional charges upon delivery in these regions.

For other international destinations, please refer to the International Shipping section below.


SHIPPING INFORMATION

Order Processing

  • Orders are processed and dispatched on business days only (Monday–Friday).

  • Orders are not processed on weekends or public holidays.

  • Order processing occurs between 9:00 AM and 5:00 PM (local business hours).

  • Please allow up to 2 business days for order processing during peak periods or promotions.


SHIPPING METHODS, COSTS & DELIVERY TIMES

REGION SHIPPING METHOD COST (USD) ESTIMATED DELIVERY TIME
United States & Canada Standard Shipping FREE 7–15 business days
United States Express Shipping FREE on orders over $100 3–5 business days
United Kingdom & European Union Standard Shipping FREE 7–14 business days
Worldwide International Shipping Calculated at checkout 15–25 days (orders usually arrive sooner)

Delivery times are estimates and begin after dispatch, not on the order date.


SHIPPING CARRIERS

We ship using reliable international carriers depending on destination and service level, including:

  • USPS

  • UPS

  • FedEx

  • DHL

  • OnTrac

International orders are typically dispatched via DHL Express Worldwide or equivalent services.

Once your order has shipped, tracking information will be sent by email to the address provided at checkout.


INTERNATIONAL SHIPPING (OUTSIDE US / CA / UK / EU)

Orders shipped outside the United States, Canada, United Kingdom, and European Union may be subject to:

  • Customs inspections

  • Import duties

  • Local taxes or tariffs

  • Customs clearance fees

These charges are determined by your local customs authority and are not controlled by ArkawStreets.

The recipient is responsible for any additional charges imposed by their local government.

We do not mark packages as “gifts” or “samples”.

If you are unsure about potential customs fees, we recommend contacting your local customs office before placing an order.


IMPORTANT DELIVERY NOTES

  • Please ensure your shipping address is accurate and complete at checkout.

  • Delivery delays may occur if carriers or customs authorities require additional information.

  • To avoid delays, please respond promptly to any communication from our Customer Care team.

ArkawStreets is not responsible for delivery delays caused by incorrect address details or customs clearance issues beyond our control.


CUSTOMER CARE & SUPPORT

💬 Live Chat: Available via the “Chat” button on the bottom-right corner of our website
📧 Email Support: contact@arkawstreets.com

Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Closed on weekends and public holidays


RETURNS & FAQS

  • Start a Return: Available through our Returns Portal

  • Frequently Asked Questions: Visit our FAQ section for detailed answers

Please refer to our Returns & Refunds Policy for full eligibility and conditions.