Privacy Policy

1) INTRODUCTION

ArkawStreets (“ArkawStreets,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or make a purchase through our website and related services (collectively, the “Website” or “Services”).

By using our Website, you agree to the practices described in this Privacy Policy.

2) WHAT INFORMATION DO WE COLLECT?

We may collect information in the following ways:

A) Information you provide directly

When you register, place an order, contact support, or subscribe to marketing communications, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order details (items purchased, size, quantity, price, shipping method)

  • Communications with us (messages sent to support)

Payment information:
We do not store full payment card details on our servers. Payment data is processed by secure third-party payment processors. Depending on your payment method, we may receive limited information such as the last four digits of a card, payment status, and transaction reference.

B) Information collected automatically (device & usage data)

When you access the Website, we may automatically collect:

  • IP address

  • Device identifiers

  • Browser type and settings

  • Operating system

  • Pages visited, products viewed, and time spent

  • Referring/exit pages

  • Date/time of access

  • Basic interaction and performance data (e.g., site errors)

This information helps us improve Website functionality, prevent fraud, and measure marketing performance.

3) WHAT DO WE USE YOUR INFORMATION FOR?

We use your information to:

A) Process transactions and deliver orders

  • Confirm and fulfill orders

  • Process payments (via secure payment processors)

  • Arrange shipping and delivery through carriers and fulfillment partners

  • Provide order updates, invoices, and customer support

  • Prevent fraud and unauthorized transactions

B) Customer service and communications

  • Respond to inquiries

  • Provide assistance regarding orders, returns, exchanges, and refunds

  • Send important service messages (e.g., policy updates, security notices)

C) Marketing (only when permitted)

  • Send newsletters and promotions (you can unsubscribe anytime)

  • Personalize offers and shopping experience

  • Run advertising/remarketing campaigns based on browsing behavior where permitted by law

D) Website analytics and improvements

  • Understand how users navigate our Website

  • Diagnose technical problems

  • Improve product pages, checkout experience, and performance

4) DO WE SELL YOUR PERSONAL INFORMATION?

No. ArkawStreets does not sell your personal information.

We may share limited information with trusted providers strictly to operate our business and deliver Services (see Section 6).

5) HOW DO WE PROTECT YOUR INFORMATION?

We implement administrative, technical, and physical safeguards designed to protect personal information, including:

  • Secure server and access controls

  • Encryption in transit where applicable (e.g., SSL/TLS)

  • Payment processing handled by PCI-compliant payment providers

  • Restricted access to personal data by authorized personnel only

Important note: No system is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

6) DO WE DISCLOSE INFORMATION TO OUTSIDE PARTIES?

We may share personal information only as necessary for business operations, including:

A) Service providers (trusted third parties)

  • Payment processors

  • Shipping carriers and logistics partners

  • Order fulfillment/warehousing partners

  • Customer support tools

  • Email/SMS communication platforms

  • Analytics and advertising providers

These partners are permitted to use personal information only to perform services for ArkawStreets and must maintain confidentiality and security.

B) Legal compliance and protection

We may disclose information if required to:

  • Comply with laws, regulations, court orders, or legal processes

  • Enforce our policies

  • Protect the rights, property, security, or safety of ArkawStreets, our customers, or others

  • Prevent fraud or security issues

C) Business transfers

If ArkawStreets is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

7) COOKIES AND SIMILAR TECHNOLOGIES

A) Do we use cookies?

Yes. Cookies are small files stored on your device that help improve your experience. We use cookies to:

  • Keep items in your cart

  • Maintain session and security

  • Remember preferences

  • Measure performance and traffic

  • Support marketing and remarketing (where permitted)

B) Managing cookies

You can control cookies through your browser settings, including blocking or deleting cookies. If you disable cookies, some Website features may not function properly.

8) GOOGLE ANALYTICS & ADVERTISING / REMARKETING

We may use tools such as Google Analytics to understand Website usage and improve performance. We may also use advertising features (including remarketing) to show ads to users who previously visited our Website.

Third-party vendors (including Google) may use cookies or similar technologies to serve ads based on past visits to our Website.

You may manage ad personalization through your Google Ads settings and/or by adjusting your browser cookie preferences.

9) EMAIL MARKETING AND SMS / TEXT NOTIFICATIONS

A) Email

If you subscribe or provide your email during checkout, we may send:

  • Transactional emails (order confirmations, shipping updates)

  • Marketing emails (promotions, news), where permitted

You can unsubscribe from marketing emails at any time using the link in our messages.

B) SMS / Text Marketing

If you provide your phone number and opt in (where required), we may send:

  • Order-related notifications (including abandoned cart reminders)

  • Marketing offers (frequency may vary)

You can opt out at any time by replying STOP. Message and data rates may apply depending on your carrier.

10) DATA RETENTION

We keep personal information only for as long as necessary to:

  • Provide Services

  • Maintain business records (e.g., accounting and tax obligations)

  • Resolve disputes and enforce agreements

  • Comply with legal requirements

When personal data is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

11) CHILDREN’S PRIVACY

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12) INTERNATIONAL USERS

If you access our Website from outside the country where our services are operated, your information may be transferred and processed in countries with different data protection laws. We take reasonable measures to protect your information in accordance with this Policy and applicable law.

13) YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Request access to personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

  • Object to certain processing (where applicable)

To make a request, contact us using the information in Section 15.

14) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.

15) CONTACTING US

If you have questions about this Privacy Policy, or want to request access, correction, or deletion of your information, contact us:

📧 contact@arkawstreets.com